The National Disability Insurance Scheme (NDIS) is always changing and being updated. It's your responsibility to know and understand the rules around what supports your NDIS funds can be used towards. We request that you please familiarise yourself with the latest guidelines on the NDIS Website before placing your order.
If you are unsure or need further support regarding your NDIS plan, please contact your Plan Manager, Support Worker, or the NDIS directly before placing your order.
Please note, NDIS orders will not be shipped until they are paid. Please do not place an order and expect it to arrive without payment. NDIS Orders have 30 day terms, after which time your order will be cancelled if it remains unpaid. Please check with your Plan Manager before placing your order.
Please check the specific instructions below for each type of NDIS type.
Self Managed
If your NDIS funds are Self Managed, you can simply make your purchase online via our website as you would any other online store. To meet the NDIS requirements, please ensure that you add your NDIS Participant Name and NDIS Number into the 'Special Notes' section on the CART page. You can then checkout and pay as normal with your desired payment method. You will automatically receive a Tax Invoice via email after you place your order which will include your NDIS Details.
Plan Managed
If your NDIS funds are Plan Managed, either the participant, parent / carer or a plan manager representative can follow the below steps to place an order. Please note, this process will not hold the products for you and does not confirm your order. Your order will be held as pending until your plan manager confirms funds are available and full payment is received for your order. We will not ship your order until it's approved and paid.
- Use our 'Request a Quote' option. Instructions can be found here.
- You will need to create an account and be logged in to use this feature.
- Watch the video on the request a quote page for specific instructions.
- Add all your desired products to your quote list by using the 'request quote' button on each product page for the products you wish to add.
- When you're done adding all the products, complete the information on the pop up ensuring that you complete the NDIS details at the bottom of the form.
- You will then receive your quote by email.
- Please forward the quote to your Plan Manager for approval, and they will need to contact us via reply email to notify us that it is approved or will be approved.
- We will then convert your quote into an order, and a Tax Invoice will be sent for payment.
- Once payment is received and reconciled, we will ship your items to you.
Please note, when you request a quote, this does not place your order, nor does it reserve or hold your items, and items may be sold out or no longer stocked at the time that your items are approved by your Plan Manager.
We also never send out items for NDIS orders without payment first. We will only send out your order once the payment is received.
A reminder again to please check with your Plan Manager before placing the order to ensure that it will be approved.
Agency Managed
We are unable to process Agency Managed funds directly. Please do not place an order directly with us.
For more information and up-to-date details on any changes, please visit the NDIS Website.
If you have any questions, or for queries regarding a pending NDIS order, please contact us via email.